Cancellation and complaints
www.usmeus.com follow Danish complaint and cancellation law, which gives you a 14 day cooling-off period to cancel your purchase. If you want to place a complaint or return a product, please contact us as soon as possible at email@example.com.
If you wish a reversal, please remember that you are allowed to try the product (as if you were to try it in a store were you leave it in the same, new condition). However, you are not allowed to take it into actual use. If the product has been used and returned different from its’ original condition, the product will be considered used. More specifically, you will only get a small amount or none of the purchase amount in return, depending on the products commercial value.
For complaints, we ask you to describe the deficiency as detailed as possible (preferably with photos) so we are able to find a solution as quickly as possible.
When returning the product, you must off course ensure that the product is packed safely. Additionally, in order for us to rapidly process your complaint or cancellation, please make sure to attach your order confirmation.
Return your products to:
v. Lene Schødt
DK- 8270 Højbjerg
– Please do not return the package until we have made specific agreements via e-mail.
Notification about complaints
If you, contrary to expectations, should feel that we do not live up to the legislation on the above terms regarding a product or service purchased from us – please file a complaint through The Online Dispute Resolution website (http://ec.europa.eu/odr).
ORD is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.